Warranty Information - JOYAMO - Personalised Jewellry

Warranty Information

Warranty Information

At JoyAmo we strive to manufactured every piece of jewellery with the highest quality.

We offer a one-year warranty on all our silver and gold plating jewellery and a life time warranty on solid gold jewellery, against manufacturing defects and workmanship. Every piece of jewellery goes through an extensive quality control procedure carried out by our expert Quality Assurance Team, before being sent to the customer.

However, if you feel that your jewellery arrived damaged or has an error, please let us know immediately. It is important for us to hear from you.

You can contact our customer service representative via email ([email protected]), we’ll be happy to assist you in getting your item repaired or replaced.

Please remember to prepare in advance your order number and contact information in your communications with us.

PLEASE NOTE:

  • The Customer will be responsible for the delivery cost related to product repair under warranty
  • We reserve the right to prevent any repair under warranty when we identify damage or abuse that is beyond the normal use of the item
  • We will not be liable for any lost or stolen items

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